Ölçek Çeşidi:
Geliştirme
Kaynak/Referans:
Çifçi, O. S. (2001). Exploration of the determinants of servis quality as perceived by boundary imcumbents working in the call center: Generation and testing of the servive quality scale and the service quality model through structural equation modeling (Master’s thesis). Middle East Technical University Institute of Social Science, Ankara.
Geçerlik:
–
Güvenirlik:
–
Derecelendirme:
–
PDF:
–